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Here at Tagove we strive for excellent customer service which is why we have dedicated ourselves to building the ultimate customer care software.Within the software, an agent has right to ban an inappropriate customer.

Tagove’s technology allows agents to quickly ban IP addresses of customers who just want to waste time or use the chat software to harass the customer service agents. If they are solely harassing female agents then call should automatically transfer them to a male agent? Some customers may decide to personally look at your agent’s names and images and choose the gender of their preference to talk to.Pseudonyms or even nicknames are a good idea for customer agents, and they should never display their full names.You do not want inappropriate customers to have the ability to find your employees outside of the website.Instead, if you have known customers who target a certain gender on your website, automatically have them transferred to the gender they do not prefer.In Tagove’s experience, male customer service agents have never had to deal with blatant inappropriate behavior from customers, while female agents have.

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Be sure to ask important questions such as: These are all crucial points to consider, and as a business, you should never dismiss your agents if they feel uncomfortable with a customer.

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